Affected services:

  • ADSL
  • VDSL
  • Fibre

Internet Outage - All Clients

Opened on Tuesday 20th August 2019, last updated

Resolved — This issue was resolved at approximately 10:30am. We will now close this outage and further information will be available to our clients within 48 hours.

Posted by TQ Support

Investigating — Services are currently disconnecting for small outage windows of 5-10 minutes while the upstream provider works to bring all services back online correctly. A further update will be provided shortly.

Posted by TQ Support

Investigating — The services for some clients appear to have gone offline again. We are currently awaiting an update.

Posted by TQ Support

Monitoring — Services are now back online. If you are still experiencing issues, please phone us on 0508-100-200 within New Zealand or 029-133-8781 in Australia.

Posted by TQ Support

Investigating — The upstream provider is currently rolling back changes they made last night and services should resume shortly.

Posted by TQ Support

Investigating — The issue has not yet been resolved. Technicians for the upstream provider are currently onsite at Chorus MDR datacenter and are working to resolve the issue. Further updates at 9:15am

Posted by TQ Support

Investigating — We are aware of an internet outage affecting most clients in New Zealand. This outage is at a provider above us and we are awaiting a resolution. A further update will be provided before 8:30am

Posted by TQ Support