Affected services:

  • ADSL
  • VDSL
  • Fibre
  • Core 220Q
  • Core DV

Transit link outage

Opened on Tuesday 16th July 2019, last updated

Resolved — The maintenance window is now over and all services are online. Thank you for your patience. If you experience issues and require assistance, please phone us on 0508-100-200 within New Zealand or 029-133-8781 in Australia.

Posted by TQ Support

Identified — We are about to begin a migration of services over to a redundant link. There is an estimated downtime of approximately 5 minutes.

Posted by TQ Support

Monitoring — All services are now back online. Cables were disconnected and re-routing was required from an upstream vendor. Further updates and post-mortem will come later this evening.

Posted by TQ Support

Investigating — We are currently aware of an issue and are investigating. Further updates in approximately 10 minutes

Posted by TQ Support