Affected services:

  • Primary VoIP
  • Auckland Servers
  • ADSL
  • VDSL
  • Fibre
  • Core 220Q
  • Core DV

Core Network Maintenance

Scheduled for Sunday 20th January 2019 at 21:00 (Wellington)

Schedule/description of work

On the 20th of January, between 9pm and 4am, we'll be carrying out maintenance on our core network. This will involve intermittent outages on many services. Please keep checking back here for further updates on progress. If you have any questions regarding this maintenance, please don't hesitate to phone us at any time. 0508-100-200 within New Zealand or 029-133-8781 in Australia.

Scheduled start time
January 20, 2019 21:00
Duration
7 hours
Status
Finished

Updates

All servers are currently booting, transit has been resolved and all services are online with no known faults. If you experience issues, please don't hesitate to contact us. We thank you for your patience during this outage.

Posted by Cameron Hicks

We are currently repatching DC1 with new patch leads to avoid a second maintenance window in a couple of weeks. The estimated restore time is now back to 4am

Posted by Cameron Hicks

Our internet services are back online. You may experience slow or intermittent dropouts while transit peers are reestablished. Servers are currently offline for updates. Further info will be provided in approximately 60 minutes

Posted by Cameron Hicks

We're currently progressing through shutting down all servers for the core upgrade. This is expected to continue until 11pm, at which time we will take all further services offline for the remainder of the upgrade. At this time, we forecast a slightly faster upgrade, finishing at approximately 2am.

Posted by Cameron Hicks

As scheduled, our maintenance will be going ahead tonight starting at 9pm. We plan to run a shutdown of all Virtual Servers and Nodes, located in DC1 and DC2 at 9pm, followed by internet outages from 10pm onwards. There has been no change to the estimated completion time of 4am, however all going well, we hope to be completed before then. Further updates will be posted here once the maintenance window starts at 9pm.

Posted by Cameron Hicks